Return & Refund Policy

Last updated: June 1, 2023

Thank you for shopping at my Heimat.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to my Heimat, 169 Wallaby Hill Road, Wyanbene NSW 2622.
  • Service refers to the Website.
  • Website refers to my Heimat, accessible from myheimat.com.au
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Workshop Orders mean a request by You to purchase a ticket for a face to face Workshop from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. Please note, cancellation of Workshop Orders are exempt from these rights and fall under their own policy as listed below.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Your Workshop Order Cancellation Rights

You are entitled to cancel any Workshop Order if the workshop is more than 21 days in the future. In that case, a full refund will be issued.

For any cancellation of a Workshop Order less than 21 days out from the date of the workshop, we can only refund a portion of the ticket price according to the below breakdown:

Time of Cancellation

Refund
Over 21 days to Workshop Full 100% refund
14-21 days to Workshop 90% refund
6-13 days to Workshop 90% refund and deduction for cost of ingredients and materials, unless ticket is sold to someone else
1-5 days to Workshop No refund possible, unless ticket is sold to someone else
Day of Workshop or No Show No refund possible

Please note, the cost of ingredients and materials varies depending on the type of Workshop.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the cancellation. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

      • The Goods were purchased in the last 14 days
      • The Goods are in the original packaging

The following Goods cannot be returned:

      • The supply of Goods made to Your specifications or clearly personalised.
      • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
      • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
      • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

169 Wallaby Hill Road
Wyanbene NSW 2622

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

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